At eXp Realty, our fantastic team of brokers and staff are here to help you build and grow your business as well as ensure the sustainability of the company … and make sure you have some fun!
The quickest and best way to reach most groups is in eXp World. We understand that sometimes you just need to send an email. Here’s how to get in touch with each department.
Accounting and Finance
Agent eXperience
Agent Onboarding
Brokerage Operations
Growth and Productivity
Luxury Team: eXp Realty Private Collection
Marketing and Communications
Team Services
Technology and Technical Support
Transaction Team
Executive Leadership Team
Agent Advisory Council
eXp World Holdings Board of Directors
Accounting and Finance
Responsible for processing payments to agents and vendors, billings and collections, cash management, administering equity-related programs, W-9, direct deposits, capping status, and public company compliance related to filings and tax reporting.
- eXp World: Visit the Accounting office, Monday through Friday:
- Pacific: 5 a.m. – 5 p.m.
- Eastern: 8 a.m. – 8 p.m.
- Accounts payable (commission and revenue share payments, update direct deposit): [email protected]
- Accounts receivable (pay bills or update payment information): [email protected]
- Agent equity program: [email protected]
- To opt in/out of the program, visit the online form
- Direct deposit update: Visit the change request form
- Revenue share program: [email protected]
- W-9 and tax ID update: Visit the change request form
- eXp World: Visit the Canadian Operations office, Monday through Friday:
- Pacific: 6 a.m. – 5 p.m.
- Eastern: 9 a.m. – 8 p.m.
- Email:
- Alberta: [email protected]
- British Columbia: [email protected]
- Ontario: [email protected]
Agent eXperience
Agent eXperience docents and concierges provide orientation, daily eXp World tours, and the personal touch to connect you to your eXp Realty family.
- eXp World: Visit the Agent eXperience office, Monday through Friday:
- Pacific: 5 a.m. – 5 p.m.
- Eastern: 8 a.m. – 8 p.m.
- Schedule a docent tour of eXp World: [email protected]
- eXpand Mentoring Program: [email protected]
- eXp World: Visit the Canadian Operations office, Monday through Friday:
- Pacific: 6 a.m. – 5 p.m.
- Eastern: 9 a.m. – 8 p.m.
- Email: [email protected]
- British Columbia (BC) – Dan Strickland
- Alberta, Saskatchewan, and Manitoba – (AB SK MN) – Harj Dhaliwal
- Ontario (ON) – Jo Coburn
- Quebec New Brunswick Nova Scotia Newfoundland & Labrador and Prince Edward Island – Mathieu Cloutier
Agent Onboarding
Assists all prospective agents and new eXp Realty agents through the processes of joining and onboarding. They provide initial paperwork and facilitate the steps necessary from the joining application to becoming an active eXp Realty agent.
- eXp World: Visit the Onboarding office, Monday through Friday:
- Pacific: 6 a.m. – 5 p.m.
- Eastern: 9 a.m. – 8 p.m.
- Western Team: [email protected]
(AK, AZ, CA, CO, HI, ID, MT, NM, NV, OR, UT and WY) - Central Team: [email protected]
(AL, AR, IA, IL, IN, KS, KY, LA, MI, MN, MO, MS, NB, ND, OH, OK, SD, TN, TX and WI) - Eastern Team: [email protected]
(CT, DC, DE, FL, GA, MA, ME, MD, NC, NH, NJ, NY, PA, RI, SC, VA, VT and WV)
- eXp World (Canada): Visit the Canadian Operations office, Monday through Friday:
- Pacific: 6 a.m. – 5 p.m.
- Eastern: 9 a.m. – 8 p.m.
- Email: [email protected]
- Alberta – Erin Vanderhoek
- Alberta, Saskatchewan, and Manitoba – (AB SK MN) – Harj Dhaliwal
- British Columbia (BC) – Varun Seth
Brokerage Operations
Responsible for eXp Realty’s U.S. brokerage operations, including compliance with state license law, REALTOR® association membership, MLS participation, and risk management.
- eXp World: Visit the Brokerage Operations office 1
- Monday through Friday hours:
- Pacific: 7 a.m. – 9 p.m. and 11 a.m. – 2 p.m.
- Eastern: 10 a.m. – noon and 2 p.m. – 5 p.m.
- Email: [email protected]
Find Your State or Provincial Broker Team
Responsible for eXp Realty’s Canadian brokerage operations, including compliance with provincial license law, REALTOR® association membership, MLS participation, and risk management.
- eXp World: Visit the Canadian Operations office, Monday through Friday:
- Pacific: 6 a.m. – 5 p.m.
- Eastern: 9 a.m. – 8 p.m.
- Email: [email protected]
Growth and Productivity
Assists eXp Realty agents and staff with agent attraction by developing resources and policies, and having conversations with prospective agents to help the company grow.
- Western Team: [email protected]
(AK, AZ, CA, CO, HI, ID, MT, NM, NV, OR, UT and WY) - Central Team: [email protected]
(AL, AR, IA, IL, IN, KS, KY, LA, MI, MN, MO, MS, NB, ND, OH, OK, SD, TN, TX and WI) - Eastern Team: [email protected]
(CT, DC, DE, FL, GA, MA, ME, MD, NC, NH, NJ, NY, PA, RI, SC, VA, VT and WV) - Canadian Team: [email protected]
Luxury Team: eXp Realty Private Collection
Assists agents in joining The eXp Realty Private Collection, an elite group of real estate professionals who have documented performance in the top 10% of their market. eXp Realty Private Collection agents must be a member of the Institute for Luxury Home Marketing and have earned the Certified Luxury Home Marketing Specialist™ designation. For more information on how to earn the CLHMS designation, please visit http://www.luxuryhomemarketing.com/real-estate-agents/exp.html.
To be a part of the eXp Realty Private Collection, certified agents pay a yearly fee of $500, which includes, access to specialized luxury branding, personal brochures, and one-hour marketing consultation to customize your brochures and other materials.
For more information, please email [email protected].
Learn More about eXp Private Collection
Marketing and Communications
Responsible for strategy and messaging to drive company objectives, marketing approvals, public relations, online and offline marketing materials, and internal communications. The following email addresses are where agents can go to get answers to all areas of marketing.
- Brand approvals (logos, business cards, signs, etc.): [email protected]
- Press release approvals: [email protected]
- Live event inquiries: [email protected]
- Media relations: Cynthia Nowak, [email protected]
- Investor relations: Greg Falesnik, [email protected]
Team Services
Provides dedicated service and support for existing and incoming teams of all sizes, including devoted onboarding and transaction staff as well as assistance with adding or removing team members. Any team-related support needs should be sent to [email protected] for U.S. teams and [email protected] for Canadian teams.
Technology and Technical Support
Responsible for identifying and delivering world-class technology that supports our needs while maintaining the systems and technologies that run the business.
- eXp World: Visit the Tech Outpost, Monday through Friday:
- Pacific: 6 a.m. – 5 p.m.
- Eastern: 9 a.m. – 8 p.m.
- Having trouble with Enterprise, eXp World, kvCORE, Passport or email forwarding, submit a support ticket to get help: [email protected]
- Live chat assistance: eXp World support for logging in, or audio/visual issues, visit http://support.expcloud.com.
- Have a tech support-related question? Check out FAQs in the Help Center.
- For technology updates, join the eXp Technology Updates & Announcements Workplace Group
- To check current status of eXp Realty tools and services, visit http://status.exprealty.com.
Transaction Team
Assists with transaction files to make sure they are compliant with state or provincial regulations and agents receive their commission payments timely and accurately. They are here to make sure you get paid on time, every time!
- eXp World: Visit the Transaction Team office, Monday through Friday:
- Pacific: 6 a.m. – 5 p.m.
- Eastern: 9 a.m. – 8 p.m.
- Email: [email protected]
- Have a transaction-related question? Check out the eXp Realty Transaction Quick Reference Guide.
- eXp World: Visit the Canadian Operations office, Monday through Friday:
- Pacific: 6 a.m. – 5 p.m.
- Eastern: 9 a.m. – 8 p.m.
- Email:
- Alberta: [email protected]
- British Columbia: [email protected]
- Ontario: [email protected]
In addition to the brokers and staff available to help you at every turn, there are a few other groups who devote their time and skills to help us build community, be transparent and collaborate. Most importantly, they work hard to ensure your experience at eXp Realty meets — and hopefully exceeds — your expectations.
Executive Leadership Team
Generally, eXp Realty is a self-managed company. We strive to empower people to make meaningful decisions in pursuit of our vision and to support our core values. In order to do this, we have a leadership team to run the day-to-day operations of the company and create structure and processes to help fulfill this intention.
Agent Advisory Council
The eXp Agent Advisory Council ensures the voice of the agent is heard at the highest levels of the company. It benefits our shareholders while providing new ways for our senior leadership to obtain additional insight as our company grows. The AAC is made up of 12 nominated and selected eXp agents and brokers; two members serve on the board of directors.
eXp World Holdings Board of Directors
As a public company, we are required to have a board of directors, elected to represent shareholders. They establish policies for corporate management and oversight, and make decisions on major company issues. The board is comprised of real estate agents and leaders in finance and business, including members who have taken companies public; a former President of Global Services at AT&T; a three-time CEO and two-time COO at various finance and software companies such as Cantor Fitzgerald & Co; and a former four-time, top team leader for Keller Williams.